Thank you for choosing Movers 201. Over the years Movers 201 served hundreds of clients who had all kinds of special requests. When working for you, our moving crew will make every effort to do what you ask for. However, there are times when customer’s needs and special requests might come with certain risks, and we cannot be responsible for the outcome of these requests. In order to avoid any misunderstandings on the actual day of the move, please read carefully our company’s policy below.

Local Moving

  1. Moving Cost. The final cost of your move will be determined by multiplying the actual number of hours our moving crew had worked by the hourly rate indicated on your estimate, Adding the Travel time set on your estimate, the amount of packing materials used and the amount of valuation coverage.
  2. Labor Move Time. Move time starts upon the arrival of our crew at your location and ends upon the departure from your final destination. Move time is calculated based on 15 minute increments at the rate indicated on the estimate. Any travel between the origin and the destination is considered to be part of the labor time.
  3. Travel Time. Travel time is a flat fee that set to cover the time movers spent getting to the customer origin point and the time they spent getting back from the final destination back to our base terminal, If our truckis being delayed by traffic or movers decided to stop for any reason the additional time incurred will not be added to the bill.
  4. Arrival time frame. Please keep in mind that we do not provide a specific time of arrival. We offer a one hour arrival time window for all jobs scheduled in the morning and 3 hour arrival time window for all the jobs scheduled in the afternoon. Movers 201 takes pride in showing up on time, however there are situations that are beyond our control. In case our crew will arrive at your location late, you will receive a $25.00 compensation for each hour that we are late.
  5. Customer presence. The customer or an authorized representative must be present during the move at all times. It is customer’s responsibility to do a final walk-through inspection of the premises to ensure we have taken and delivered everything. Our time runs continuously until all tools and equipment are back in the truck and payment is completed.
  6. Materials use. Movers 201 provide an all-inclusive rate which included all the materials needed to complete your move with no extra charges for any of the material used on move day to perform the following: Pad-wrap of furniture (using moving pads and tape), New Mattress Covers, Boxes for your TVs, Packing of all Mirrors, Glass tops, Glass shelves, Glass doors, Large artworks, And Free use of wardrobe boxes on move day (use for hanging garments only),
  7. Packing Materials. Our trucks carry a standard set of boxes: 5 small, 5 medium, 5 large, 5 dishpacks,& and bundle of packing paper. If you feel like there will be some packing for us to be done, please make sure to inform us ahead of time, otherwise we’ll be limited to our supplies. All boxes and supplies used on your move to pack items you fail to pack and items that not listed in our included packing services are subject to addition charge, unless specified in your moving estimate.
  8. Additional services. In the event unexpected additional services are required to complete your move, these costs will be added to your final move price. Services such as Piano handling, Hoisting, Safe moves, special packing or crating, etc
  9. Waiting Time. In the case our crew arrives at your location at the time agreed upon, and you’re not ready for us to start the job, you’ll be billed for our waiting time at the same hourly rate indicated on your estimate.

Long Distance Moving

  1. Moving Cost. The final cost of your long distance move is being determined by actual space your shipment takes inside our truck measured by cubic foot, we provide binding moving cost (flat rate) for long-distance moves based on an agreed inventory list.
  2. Pick-up. We provide our customers with a specific date for the pick-up of your long distance shipment. If we said we’ll be there we’ll be there.
  3. Delivery time frame. We can provide our customers with two pricing options on all long distance deliveries. Regular Business Delivery and Express Delivery. Please keep in mind that your delivery time frame starts from your first available delivery date, unless otherwise specified in the contract.
  4. Driving hours and mileage. Please keep in mind that due to DOT regulations, we are obligated to stop driving after 600 miles or 10 hours of driving, whichever occurs first. In case of traffic or bad weather conditions, we would be forced to postpone your delivery.
  5. Additional services. In the event unexpected additional services are required to complete your move, these costs will be added to your final move price. Services such as Piano handling, Hoisting, Safe moves, special packing or crating, etc
  6. Waiting Time. In the case our delivery crew arrives at your destination as agreed, and you’re not ready for us to start the unloading process or your place is not ready to move in you’ll be billed for our waiting time.

Cancellation and Rescheduling

  1. To receive a full refund of your deposit you must cancel within 24 hours of booking your reservation (not applied for all last minute jobs booked less than 72 hours before move date). Any cancellations of your reservation after 24 hours of booking will cause a total loss of your deposit.
  2. Any reschedules have to be confirmed with your sales representative at least 2 business days prior to the move. Please note that rates are subject to change based on the availability and dates.
  3. Please note that cancellation fee ($275.00) will be charged if you cancel your move less than 48 hours before your move date/time
  4. Any last minute (same day) cancellation of your move will result in full minimum cost of your move based on your contract.

Promotional Items

  1. Any promotional items (i.e. flyers, coupons, third party vendor/website special offers, promo codes, any online promotional deals or certificates) have to be submitted and redeemed before the actual booking of the move and will not be accepted on move date unless your sales person was notice ahead of time.
  2. No promotional coupons can be applied towards any minimum charge moving services.
  3. Two and more promotional items cannot be combined.
  4. Returns of any promotional items purchased through a third party vendor/website have to be processed directly through the seller/distributor of the promotional item.
  5. Please note: purchase of any promotional item through a third party vendor/website does not guarantee any availability or fixed price for services to be rendered. Rates are subject to change based on the availability.

Disposal Services

  1. Movers 201 perform disposal and clean-out services and we can definitely take care of your unwanted items. Any disposal services have to be approved and confirmed by our staff before performed.
  2. All disposal services are subject to additional charges (unless otherwise specified on the estimate). Charges will be applied based on the amount of space your unwanted items takes on our moving truck measured by cubic footage at the rate of $1.75/cuft with the following minimum:
    • a) $15.00 per article Small items (chairs, end tables, small shelves, boxes, etc.).
    • b) $35.00 per article Medium items (tables, recliners, rockers, cribs, etc.).
    • c) $65.00 per article Large items (desks, dressers, bed frames, ).
    • d) $100.00 per article Oversized items (i.e. mattress, armoire, love seat, sofa, etc.).
  3. We reserves the right to decline any requests on disposal services without any further explanations.

Additional Policies

  1. Damages and claims. Any damage claims must be submitted in writing to our claims department. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers however the final inspection is the responsibility of the customer. All of our customers sign a bill of lading upon completion of a move. It reads The above services were rendered and all goods delivered in good order, except as noted. For any insurance company this document is critical in noting charges the same day, to ensure the damage occurred that day and that coverage could be provided. Unless payment is made in full as is due we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is ILLEGAL.
  2. Moving of a refrigerator. We only move empty freezers/refrigerators. Please empty the contents for safe moving. Movers 201 will not take responsibility for the mechanical condition of the item, unless visible physical damage was caused in the process of moving.
  3. Moving of a grandfather clock. Customer is responsible to prepare the clock for moving by removing all the moving parts (removing the pendulum, chimes and weights). Clock itself will be blanket wrapped and crated around with double-walled cardboard. Please note: clock mechanism has to be stopped by you, the owner. We will not be able to do that. We will also not be able to set up the time, start the mechanism or perform any adjustments to the mechanism upon the delivery.
  4. Moving of an aquarium. Any aquarium to be moved has to completely empty. Movers 201 will not move any aquarium that have any dcor, water or any other equipment in it. We will not disassemble, reassemble or install any aquarium. Please consult with a proper professional prior to the move.
  5. Moving of piano. Piano moves have to be confirmed in details with our staff prior to the move. Piano moving services are subject to additional charges:$75.00 for all Upright Piano (+ Charge of $75.00 per each flight of stairs will be applied, $150.00 for all Baby Grand Piano or an Upright player piano (+Charge of $100.00 per each additional flight of stairs will be applied)$200.00 for all Grand Piano or baby grand player piano (+Charge of $150.00 per each additional flight of stairs will be applied)

Payment for services

Movers201 has been committed to serving you the customer. In order to avoid misunderstandings, we would like you to read the following information.

  1. All charges for a local move must be paid in full by the end of your moving day before movers delivering the last few items in to your new location,
  2. All payments for services rendered must be in the form agreed in advance, All Local moves (customer move within the state of NJ) can be paid by cash, certified check, postal money order, or credit card (a 3% surcharge will applied on all credit card payment exceeding the amount of $250.00), Movers 201 will except your own Personal check* as payment for your move as long as the check belong to you the customer or any adult present at the move site, all personal checks must include the full name as show on your state issued ID with a full NJ home address, *in the event the check that has been provided for payment has been returned by the bank for any reason you will be charged a $75.00 return check fee and you must submit a replacement payment (including the fees) in the form of Cash or Postal Money order within 48hr of our notice to you on the returned check. (it is Illegal to stop payment on a check you paid for labor services in the state of NJ or to provide payment for labor services with a check that have no value cover in your bank account, a complaint will be processed with the local law enforcement agency which will result in criminal charges against you)
  3. All payment for Long-distance moves will be as the following: 50% of your move cost is due on pick up day by cash, personal check* or credit card,(3% surcharge will applied on all credit card payment exceeding the amount of $250.00), The remaining balance will be paid upon delivery (before unloading you shipment) paid by Cash or Postal Money Order (no exception)*Movers 201 will except your own Personal check as payment for your pickup down payment as long as the check belong to you the customer or any adult present at the move site, all personal checks must include the full name as show on your state issued ID with a full NJ home address in the event the check that has been provided for payment has been returned by the bank for any reason you will be charged a $75.00 return check fee and you must submit a replacement payment (including the fees) in the form of Cash or Postal Money order within 48hr of our notice to you on the returned check. (it is Illegal to stop payment on a check you paid for labor services in the state of NJ or to provide payment for labor services with a check that have no value cover in your bank account, a complaint will be processed with the local law enforcement agency which will result in criminal charges against you)

Moving Insurance

Movers201 has been committed to serving you the customer. In order to avoid misunderstandings, we would like you to read the following information.

  1. All charges must be paid in full before any claim can be placed by customer or process by us.
  2. Upon completion of the job, it is the customer’s responsibility to inspect the truck to make sure nothing has been left behind.

CUSTOMER’S DECLARATION OF VALUE

Option A Limited Liability

As a licensed common carrier, we are required to provide limited liability coverage at no charge to the customer. Under this option maximum liability is limited to $0.60 per pound per article, in the event of damage or loss.

Option B Full Replacement Coverage

With Depreciated Value Protection a claim settlement will be either the cost to repair or a cash payment of the depreciated value of an article.

Movers201 claims department uses a depreciation chart to determine any cash payment settlement under this coverage.

The maximum amount that can be covered with this plan is $50,000.00 and the minimum amount of coverage needed for option B is determined by multiplying the size of the shipment by $30 per cubic foot. Example: if the goods to be moved total 850 cubic ft., at the rate of $30 per cubic ft. the minimum amount to be covered is $25,500. However, it is the customer’s responsibility to choose the proper amount of coverage. If the full declared value is not taken, a penalty will be incurred based on the ratio between the actual value and the declared shipment. For example: if $20,000 worth of goods were moved, yet only $10,000 worth of coverage was purchased, the payment for any damage would be adjusted downward by one-half ($10,000-$20,000)

Important Note: Valuation coverage in not insurance. Valuation is a tariff level of the carriers liability in the event of the loss or damage of your goods while under due course of transit by Movers201. This type of coverage is unique to carriers alone and therefore it is important for the customer to understand what valuation does and does not cover.

Option C Full Replacement Coverage

A full replacement coverage of is based on a minimum declared value of $28.00 per cubic foot. The charge for this option will be 7% of the coverage value. This option carries a $500.00 or $1000.00 deductible value with a minimum coverage charge of $700.00

Coverage options A, B or C do not apply to:

  1. Any article of extraordinary nature or value, unless a special agreement has been stipulated to do so. Including but not limited to jewelry, furs, stocks, bonds, cash, antiques and art collections.
  2. Loss or damage resulting from wear and tear, moths or vermin, dampness of atmosphere or extremes of temperature.
  3. Acts or omissions of the shipper, such as neglecting to prepare for time of shipment.
  4. Internal electronic or mechanical items, whether packed or unpacked by Movers201 or the shipper.
  5. Loss or damage consisting of breakage to fragile items, such as china, glassware, etc., unless packed and unpacked by Movers201 or unless caused directly by fire, theft, collision or overturn of transport vehicle.
  6. Press-Wood (Particle Board) items. Due to the fragility of such items, all such items that will be must be disassembled and reassembled. Otherwise, Movers201 will not take responsibility in terms of any type of coverage.
  7. All Electronic Items Movers201 is not responsible to any internal damage to electronic or mechanical items, whether packed or unpacked by Movers201 or the shipper.
  8. Customer must remove all Valuables, Jewelries & Cash before movers arrive
    Movers201 is not responsible for any loss of high end jewelries, cash or extreme value personal items

Non-Allowable items

Please note that following items are not allowed on the truck for safety reasons:

  • Aerosol cans, Alcohol, Ammonia, Ammunition, Car batteries, Charcoal, Charged scuba tanks
  • Chemicals / Chemistry sets, Cleaning solvents, Darkroom, Fertilizer, Flammables
  • Fire extinguishers, Guns, Paint thinners, Paints / varnishes, Pesticides, Poisons, Pool chemicals
  • Propane tanks, Rubbing alcohol, Sterno fuel, locked safes, plants, any type of animals
  • Customers are not allowed to ride as a passenger or as cargo on the moving truck